Frequently Asked Questions
Everything you need to know about your Venneir beauty journey.
Are Venneir products cruelty-free and vegan?
Yes, we are committed to ethical beauty. All Venneir products are 100% cruelty-free, and the majority of our collection is vegan-friendly. Please check the individual product pages for specific ingredient lists.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy for opened products?
We offer a 30-day satisfaction guarantee. If a product doesn't work for your skin type, you can return it within 30 days of purchase for a full refund or store credit, even if it has been opened.
Can I track my shipment in real-time?
Absolutely. Once your order is dispatched, you will receive an email with a tracking number and a link to monitor your package's journey directly to your door.
Are your skincare products safe for sensitive skin?
Our formulas are dermatologist-tested and designed to be gentle. However, we always recommend performing a patch test on a small area of skin before incorporating a new product into your full routine.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options like Afterpay and Klarna.